Returns & Exchanges

Due to hygiene and safety concerns, we unfortunately cannot accept exchanges or offer refunds for change-of-mind reasons, such as deciding on a different style, color, or size after purchase.

We strongly encourage you to double-check your selection and refer to our detailed size guide before finalizing your order. Your understanding and cooperation on this policy mean a lot to us—we truly appreciate your trust and always put your health and wellbeing first.

Defective or Incorrect Items
Although issues like this are very uncommon, if you receive a product that is faulty or if we’ve made an error on our end, please contact us right away. We’ll handle these situations promptly and with care, reviewing each case individually to make sure you’re completely satisfied.

Thank you so much for choosing Melliflue Nails. We’re dedicated to helping you feel beautiful and confident, one stunning set at a time.

Missing, Lost, Damaged, or Stolen Packages
Once your order has been handed over to USPS, DHL, or any other shipping carrier, responsibility for the package transfers to them. To help prevent fraudulent claims, we are not able to issue refunds or replacements for packages that are lost, stolen, or damaged in transit by the carrier.

If this happens, we recommend filing a claim directly with the shipping provider (e.g., your local USPS office). If you open a claim and receive a claim number or any supporting details, feel free to share them with us—we’ll gladly assist you further wherever we can.